All gift orders placed with 3 Day, 2 Day or Next day air shipping by 2:00 PM CST ship the same day. Air orders placed after 2:00 PM CST ship the next business day. All ground orders are guaranteed to ship within one business day. Please allow a 3 to 5 day lead time for all wedding and baby shower favors so that they may be delivered on time for those events. No refunds will be issued and no guarantee will be given for on-time delivery if the order is not placed early enough to ensure a timely arrival.Fruit: Please remember all fruit gifts have shipping restrictions. o Monday through Wednesday standard and next day air shipping are the available options. o Thursday Next Day air is the only option o There is no shipping of fruit on Friday.(We do not offer Saturday delivery on Fruit) (All fruit orders placed on Thursday and Friday via “standard” ground will be shipped on Monday.)
APO & PO BOX SHIPPING
We do offer shipping to all APO, FPO and PO Boxes. However, all these shipments take one to two additional days to ship out. In addition there are no loss claims, late delivery refunds or damage claims honored under any circumstances. You ship these orders at your own risk. The time and effort it takes to handle a claim with the post office is simply beyond our capabilities at this time. You can however process claims on your own if you so choose.
SHIPPING TO CANADA
We offer shipping to all Canadian addresses via UPS. Shipments take one extra day to ship out and are shipped via UPS. However, there will be no loss claims, late delivery refunds or damage claims offered or honored on these shipments. These are shipped at your own risk.
BULK ORDER FORM
We offer a bulk order form. Once you have created an account with us, we will make this form available to you for submitting your larger orders. It should be used for large shipments all going to one address. This is especially useful if you would like to hand-deliver your gifts to your clients directly. In this case one order form may be submitted and all of the items can then be sent to you so that you can service your clientele with the personal touch of a face-to-face gift. You may simply email us the completed form and we will send you a confirmation.
CLAIMS & RETURNS
All damage claims, discrepancies and late delivery claims must be made within 3 business days of the gift being received. There will be No exceptions to this policy. If a gift arrives damaged or there is a discrepancy Gifts of Character will make every effort to resolve the issue in a timely manner and to your customer’s satisfaction. Credits and or refunds will be at the sole discretion of Gifts of Character and will only be issued if damaged gifts or discrepancies can be verified by the carrier. If your recipient disposes of the gift before we can verify the damages/discrepancy we will not issue any refund. All claims must be issued in writing by e-mail. Claims will not be accepted via the phone.In the event a carrier returns a gift due to being refused, a bad address being supplied or non availability of a recipient all shipping charges assessed by the carrier will be added to the member’s bill and the member will be charged a 20% restocking fee. Shipping charges usually consist of shipping to the recipient, shipping back to Gifts of Character and any address correction fees.
Our staff is here to help with any needs you may have. Feel free to contact us anytime. Our office staff will do their very best to offer personalized, fantastic customer service.Please feel free to contact us anytime if you have questions. Feel free to send any comments you may have as well.